Support Centre

How Can We How Can We Help?

Get the help you need easily through the knowledge base, FAQ, support channels and support panel.

<2 Hours
Avg. Resolution Time
98%
Satisfaction Rate
24/7
Emergency Support
20+
Support Specialists
Contact

Support Channels

Reach us through the channel that suits you best. We are always here for you.

Phone Support

Technical and sales support on weekdays between 09:00 and 18:00.

+90 212 248 88 88

Call Now

Email Support

Send an email for detailed questions and we will reply within 4 hours.

[email protected]

Send Email

Support System

Create a support ticket, track it and get to a resolution.

Average resolution time: 2 hours

Create Ticket

WhatsApp

Get in touch instantly over WhatsApp for quick questions.

+90 212 248 88 88

Message on WhatsApp
Knowledge Base

Explore by Category

Find the information you need fast. Step-by-step guides, video tutorials and detailed explanations.

Getting Started Guide

Initial setup, creating an account and basic settings.

Order Management

Order processes, cancellation/returns and shipment tracking.

Payments & Finance

Payment methods, commission and settlement operations.

Store Management

Seller approval, store settings and performance tracking.

Theme & Design

Storefront customisation, theme and visual settings.

API & Integration

Using the API, webhooks and third-party integrations.

Security & Data Protection

Security settings, data protection compliance and access control.

Reporting & Analytics

Sales reports, analytics and performance metrics.

FAQ

Frequently Asked Questions

Answers to the questions we get asked most.

A standard setup is complete within 3-5 business days. Domain connection, payment integration and core settings are done in that time. Custom development on Enterprise packages may take longer.
Yes, PazaryeriSoft is usable without any technical knowledge. A drag-and-drop interface, ready-made templates and a step-by-step setup wizard let you create your marketplace in minutes.
Yes, your existing product data, customer records and order history can be transferred to PazaryeriSoft. Our migration team handles the process for you, with bulk transfer available via Excel, CSV and API.
We support credit and debit cards (Visa, Mastercard, Troy), bank transfer, cash on delivery, digital wallets and instalment options, with integrations to payment providers such as Stripe, iyzico and PayTR.
Phone and email support is available on weekdays from 09:00 to 18:00. Enterprise customers have a 24/7 emergency line. Our knowledge base and support portal are accessible around the clock.
The seller limit depends on your package: 50 on Starter, 500 on Professional and unlimited on Enterprise. Limits can always be increased.
We have ready integrations with major carriers such as Aras, MNG, Yurtiçi, Sürat, PTT and UPS. Sellers create shipping labels in one click and customers track their orders in real time.
Yes, our SLA covers a 99.9% uptime guarantee, defined response times and performance metrics. Customised SLA agreements are available on Enterprise packages.
Support Panel

Manage Your Support Tickets

Sign in to the support panel to create your tickets, track them and get them resolved.

Create a Ticket

Describe your issue in detail and attach a screenshot.

Real-Time Tracking

Follow the status of your ticket in real time.

Message the Support Team

Communicate with the team directly from the ticket.

Past Tickets

View all of your past tickets and their resolutions.

Support Panel Sign In

Sign in to your account to manage your support tickets.

Don’t have an account? get in touch with us

Resources

Quick Links

Useful resources for developers and system administrators.

API Documentation

Developer portal and API references

Status Page

System status and maintenance schedule

Release Notes

New features and updates

System Requirements

Minimum technical requirements

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